At BrokerLink, we want every interaction with our consumers to exceed expectations. We supply customized advice and support above the mobile phone, on-line and in particular person through a ne2rk of local community-primarily based branches. Our objective is to provide the greatest client services and coverage for the very best price attainable. As consumers have distinctive insurance coverage requirements, they want reassurance they have the right coverage in area with no gaps or surprises. When our customers are pleased, they come to feel confident in continuing to work with BrokerLink and typically refer us to their buddies and household.
Every single day, our brokers assist our buyers discover the ideal insurance for their needs, answer their concerns and even ‘wow’ them by going past expectations. Right here are a few ways we demonstrate that dedication:
“I just lately had a buyer come back to BrokerLink. He still wanted to operate with an workplace that was shut to his property and the comfort to have all of his policies in one particular area. I ended up writing his automobile insurance coverage with a $ 141 financial savings over what he was currently having to pay with another carrier. Right after creating up the automobile insurance policy, our client sent a comply with up electronic mail stating: ‘I actually value the large level of service that I have received from your office [Century Level]. The 2 you and Ryan have exceeded my expectations. Thanks once again for obtaining the extra $ 141 financial savings. As even more policies come up for renewal I will have you quote on them. I would genuinely like to deliver all of our insurance coverage to 1 location.’ As promised, once his other policies came up for renewal he brought above that business as well.” Ashley, Century Point branch
“I had an personal phone us who lived in Guelph, but she had just purchased a auto in Ottawa and was even now at the dealership and essential insurance coverage immediately. Though she wasn’t a BrokerLink buyer, I rapidly finished all the required paperwork, faxed it to her, had her sign it and faxed it back so she could drive away. I had to function rapidly so that she wasn’t stuck at the dealership. But we did it! And she was able to drive away in her new automobile as a really happy BrokerLink customer.” – Stephanie, Toronto branch.
Twice a month, we send out electronic mail surveys to clients after a current interaction with us. We review all customer comments as this offers worthwhile insight on what is essential. Thank you to our consumers for completing the survey and sharing what you consider we do excellent and places for improvement.
Our consumer knowledge system is very important to us and we really don’;t just pay attention to our customers but act on your feedback. For instance, you described weekdays are hectic and normal company hrs aren’t constantly practical for you. We took this into consideration and now offer extended calling hours from 8 a.m to 8 p.m during the week and 9 a.m to 4 p.m on Saturdays. Taking it a stage more, we also open a lot of of our occupied locations on Saturdays so you can meet with your broker face to encounter if you prefer. We’ve produced these enhancements based mostly on your feedback.
To our clients, please continue sharing your experiences with us and any tips on how we can enhance our support delivery. Creating excellent client relationships is at the core of our business and we want to proceed delivering a “wow” encounter.