EE apologises right after network fault

EE shop sign logo20/3/14

By Tom Donnelly

Mobile cellphone ne2rk operator EE has apologised following close to 27 million of its consumers were affected by signal troubles yesterday (March 19).

A technical error meant that numerous customers were prevented from producing mobile phone calls, texting or making use of the web in the course of the day.

“A technical problem has been leading to some of our customers to expertise problems with their signal,” a spokesman for the company said.

‘Gremlins in the system’;

He added: “This problem has been resolved for many of people affected, and regular support for all buyers ought to resume shortly.

“We apologise for the inconvenience induced to our buyers.”

Nonetheless, angry consumers of the company took to the social ne2rking website Twitter following the company, which is a conglomerate of Orange and T-Mobile, had tweeted that it was mindful of “Gremlins in the technique”.

Richard Antwi said: “Consumer services @EE receiving it so incorrect with the humour. What is there to laugh about when the services has been down for 2 hours?”

EE not too long ago named greatest ne2rk provider

And another of the group’;s buyers, Megan Kelly, mentioned: “Should be on at least 6 hrs without having signal now? Sort it out @EE”.

The technical hitch marked a turnaround for the business, as it was just lately named as the very best ne2rk supplier in the Uk by shoppers.

EE was positioned very first or in a tie for 1st in each group in the RootMetrics report last week, which discovered that key ne2rks supply “hugely various” ranges of support in the United kingdom market place.

Leave a Reply

Your email address will not be published. Required fields are marked *