Greatest Insurance coverage Firms: 2014 Consumer Fulfillment Rankings

USAA, State Farm and Farmers earned the highest scores from both automobile and residence insurance coverage buyers in Insure.com’;s annual customer fulfillment research. It is USAA’;s third yr as the highest-rated auto and property insurer in the survey.

Use the tool at the proper to entry full scores and rankings.

Insure.com’;s 2014 survey spanned 3,835 existing buyers of 15 huge insurers in car, home and health insurance coverage, and 14 in lifestyle insurance coverage. Ratings are based on 5 measurements:

  • Buyer services
  • Claims fulfillment
  • Value for price tag paid
  • Percent who prepare to renew
  • % who would suggest the business
    (Life insurance coverage ratings did not include claims or renewal measurements.)

In the auto insurance category, USAA scored well across the board but did particularly properly in measurements for renewal (95 % of consumers surveyed explained they planned to renew) and recommendations (84 percent have or would suggest USAA). The insurer sells only to members of the military and their households.


 
Insure.com People's Choice Award 2014


Insure.com People’;s Option Award 2014 winners


Auto insurance coverage

Rank

Company

Score

1

USAA

93.9

2

State Farm

92.6

3

Farmers

91.5

See full auto insurance rankings


House insurance

Rank

Organization

Score

1

USAA

95.

2

State Farm

92.6

3

Farmers

92.2

See full home insurance coverage rankings


Existence insurance coverage

Rank

Firm

Score

1

Jackson National

87.2

2

Prudential

86.

3 (tie)

New York Lifestyle

85.9

3 (tie)

State Farm Existence

85.9

See full life insurance coverage rankings


Well being insurance coverage

Rank

Company

Score

one

Kaiser Permanente

93.4

2

Humana

91.3

3

BCBS of Florida

90.4

See full health insurance rankings

State Farm and Farmers also garnered strong scores in all automobile insurance measurements but have been outpaced by USAA in renewal and recommendation ratings.

USAA core values
Eric Vaith, assistant vice president at USAA, credits the company’;s core values for its top rankings. “All personnel dwell by our core values of service, honesty and integrity.  These core values are also essential influencers for every interaction our employees have with our members,” he says.

Vaith notes that USAA keeps its finger on the pulse of buyer satisfaction at a lot of points of contact. “We concentrate heavily on member satisfaction scores, where members fee the encounter they had with our member service representatives and claims representatives,” he says. “At the finish of a cellphone contact, our members are ready to give voice response suggestions on their experience with USAA. 

Also, “during the lifestyle of a declare, our members are proactively ‘pinged’; via e-mail to ensure they are receiving the level of services that they expect,” says Vaith.

Generating selections
We also asked clients their reasons for determining to get from their insurers. Flo is paying off: Progressive has the highest quantity of customers who created their determination primarily based on seeing a Tv commercial (18 %), followed closely by Allstate (17 %) and Geico (sixteen %). USAA had the lowest percentage of clients (4 %) who chose the business based on a commercial.

In the residence insurance group, USAA was slightly dinged in cost fulfillment but created up the big difference with sturdy scores for client support and suggestions. AIG and The Hartford, even though not in the prime 3, had the highest percentage of customers who say they will renew, at 96 percent each.

Life & health insurance coverage scores
Lifestyle insurance coverage: Jackson National, Prudential, New York Lifestyle and State Farm Daily life topped the rankings. The high variety of clients who would advocate Jackson Lifestyle aided propel it to the best.

Overall health insurance: Kaiser Permanente, Humana and BCBS of Florida are the favorites this yr. Kaiser Permanente also held the No. one ranking final 12 months.

Methodology
Insure.com conducted surveys of 3,835 insurance coverage buyers nationwide in February and March 2014 to collect 9,586 organization testimonials. Only existing customers of the insurers on our lists were surveyed. The survey was not open to the basic public on the Insure.com site. We collected critiques for car, house, health and daily life insurance coverage carriers. Shoppers answered inquiries about their levels of satisfaction with their insurers, and each answer was assigned a level worth. Points were then averaged and totaled for every single business.

A.M. Ideal ratings do not affect the scores but are presented as a supplementary resource. The “reductions” and “coverage options” data for auto insurance coverage carriers also does not influence the scores.

We collected data for 15 large businesses in each class, so not all organizations are represented in the study. The businesses for which we collected information were then ranked. The prime 3 businesses in each and every group earned Insure.com’;s “People’;s Decision Award.” In the lifestyle insurance category, a tie for third location resulted in 4 insurers getting the award.

Insure.com makes these ratings freely offered by means of this website. The views and opinions expressed by customers do not reflect the views and opinions of Insure.com. Insure.com expressly disclaims any and all liability in connection with the ratings.

The authentic post: Ideal insurance organizations: 2014 customer satisfaction rankings appeared on Insure.com.

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Further vehicle insurance coverage articles or blog posts can be found on Insure.com.

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